AOR Service

AOR Service NSW

I have just had my Aurora serviced at the NSW service centre. Des and his young mechanic Dean did a great and very thorough job. Checking and double checking that all the jobs were done and the wheel nuts torqued up correctly.

A couple of warranty jobs were also completed, and Des had access to our full service history at AOR on the computer, and had discussed these with Graeme before I arrived.

Thanks to Des and Dean. Could not recommend them more highly.

Attention to detail

Your attention to detail and liaison continues the AOR tradition at this new NSW Service Centre … a first for AOR beyond its headquarters on the Sunshine Coast.
From our experience, having proper AOR service available will provide a double benefit to AOR owners in the Wollongong/ Sydney/ Newcastle region:
1. The service at this West Gosford facility comes with full AOR support;
2. It saves a 2,000 km round trip to Caloundra (fuel, vehicle wear, accommodation etc) which in itself can “pay” the cost of van service.
As a consequence we have confidence in recommending AOR’s NSW Service Centre to others.

Quick turnaround and fine tuning

2K Service

Quantum Service

Thanks to Des, Jo and Dean for the efficient and friendly service today. It was a quick trip down the freeway to the service centre which has easy access and plenty of space. Des and Dean serviced the quantum, installed gas struts on the front boot, had the inspection done for NSW rego and gave us some good maintenance tips. We were on our way home again by 2pm and had the quantum tucked up in the garage in time for our afternoon hit of coffee. Many thanks.

High level of Service

Just a quick note to say thanks for a great job on the Van. All looks great and appreciate your help from the start. I have never experienced the high level of service you guys provide. Bloody awesome.

Awesome attitude !

Thanks for all you did to bring our Matrix back up to scratch! Not just the job, but the awesome attitude you guys all have in the pursuit of excellence and your “can do” approach to ensure that us mere mortals, who buy AOR because of the unparalleled quality and component choice, are happy campers.

You guys always go way beyond, and it’s greatly appreciated

We had booked in to accommodation for three nights so you had plenty of time to do the work involved. Unfortunately we had to leave early. The van was not only ready but you guys had done a whole lot more than we’d asked. Thank you. It’s almost like having a lifetime warranty but friendly.

After sales service enhances the product and doesn’t just fix it

We left your parking lot in love again with our camper.  The trust in our investment restored.  Where we’d started to ask “did we get our monies worth? would we buy another AOR? ”… instead we spent an hour with Luke in sales and were ready to upgrade!!!  You know you’ve made the right choice when the after sales service enhances the product and doesn’t just fix it, but exceeds your expectations.

So thank you and please pass on our heart-felt appreciation to all involved.  Look out Matrix here we come!