We recently brought our Matrix caravan up to Caloundra to have some rectification work performed on the hot water system and pump. We would like to take this opportunity to thank the service department for not only fitting us in at rather short notice but also for their efficiency and high standard of care taken to ensure every fault was rectified.
As well as our problems with the water, we also mentioned that the fridge was not working efficiently and immediately the problem was investigated and dealt with. We were never made to feel we might have been worrying over nothing – in particular our concern regarding the batteries which we had purchased and installed three weeks earlier but felt there may have been something not quite right. Immediately the batteries were tested by the service department and a thorough investigation made. If it had not been for your patience we would probably still be struggling with the batteries which were discovered by the service department to be faulty and required replacing. Thanks to Mick and his thorough investigative work, we have received a full refund from Battery World.
Everyone in the department carried out their particular jobs with care and efficiency and the work was of the highest standard. We would like to make particular mention of Mick who went above and beyond the call of duty to make sure our van received the best treatment – he really is a huge asset to AOR who, although incredibly busy, always remained cheerful and super efficient. Ditto for Graeme who also couldn’t have been more helpful.
THANK YOU – we are SO impressed (and so glad we chose an AOR van)!